Returns and refunds

Last updated: 2026-08-01 · Version 2026-08-01

We want the garment to be right the first time. When it is not, this is how we put it right.

What can be returned

• Ready-made garments: within 14 days of delivery, unworn and in original condition with tags attached.
• Faulty or incorrect items: at any point within 30 days of delivery, whether ready-made or made to order. We cover the cost of return in that case.

What cannot be returned

Made-to-order pieces — printed, embroidered or cut to your measurements — cannot be returned because you changed your mind. They were made for you alone and cannot be resold. Your rights are untouched if the item arrives faulty or does not match the proof you approved.

Items that have been worn, washed or had their tags removed cannot be returned, and neither can underwear, for hygiene reasons.

How to request a return

Open the order in My Orders and request the return there, giving the reason and attaching a photo if the item is faulty. We reply with the return instructions.

Refunds

• Refunds go back to the payment method you used. We do not issue store credit.
• We start the refund within three working days of receiving and inspecting the returned item; how long it then takes to appear depends on your bank.
• Shipping is refunded where the return is because of a fault or our error. On a change-of-mind return the cost of sending the item back is yours.
• A credit note is issued against every refund and appears in your documents.

Cancelling before production

A made-to-order order can be cancelled at no cost for as long as the proof has not been approved. Once it has, fabric has been cut, and the advance payment is not refundable.